Pet Parents FAQ

How do I share a moment Open

PetBacker Moments is our social networking feature that lets you share your pet's funny moments on PetBacker with the community…

PetBacker Moments is our social networking feature that lets you share your pet's funny moments on PetBacker with the community as well as like and comment on those posted by other users. Its a great way to interact with other pet lovers about your pets and theirs. Posting a moment is fun and easy, simply follow the following steps to post your first moment.

1) Download the app if you do not have it yet. You can download it here.

2) Sign in and go to the moments tab. You will find it in the middle of the bottom navigation bar.

 

 

3) Tap on the "+" icon in the moment tab 

 

 

4) Add one or more images of your pet and a description of what you are posting and tap "Add moment" below.  

 

 

 

5) That's it. You have posted your first moment. You can proceed to post more photos or browse moments by other pet lovers.

0 answers0 viewsPosted 10 months agoby petbacker_admin
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Why cannot I chat freely? Open

When trying to send messages in chat and you see the screen below, it means that you might have shared…

When trying to send messages in chat and you see the screen below, it means that you might have shared personal contact information before a fully refundable pre-payment for the booking was made.

To restore the functionality to send any message you would like, do make a fully refundable pre-payment for the booking with the Backer.

This payment will be fully refunded or transferred to any other Backer of your choice if you feel the current one is not suitable after a meet and greet. Tap here to read more about what the benefits are and why it is safer to make a pre-payment before sharing your personal contact information.

Do contact us if you feel our AI system made a mistake.

 

 

You might also be interested in:

Why pay through PetBacker?

0 answers0 viewsPosted 1 year agoby petbacker_admin
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How do I use a voucher or promo code Open

(1) To use a voucher look for the promo code button in the booking confirmation screen and tap on it…

(1) To use a voucher look for the promo code button in the booking confirmation screen and tap on it to display the list of vouchers in your account. Select the voucher you wish to use to go back to the booking confirmation screen. The amount will be updated with the discounted value.

(2) Tap on pay to proceed with the payment.

0 answers1 viewPosted 1 year agoby petbacker_admin
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How to share referral code? Open

"There are two ways to share the Referral Code (PetBacker App and Web) (1) App 1. Go to profile and…
"There are two ways to share the Referral Code (PetBacker App and Web) (1) App 1. Go to profile and tap on ""My Rewards"" 2. Tap on Promos/Vouchers 3. Tap ""Share"" to share your Referral Code 4. Choose social media platform you like to share with your friends! (2) Web 1. Login your account from https://web.petbacker.com 2. Go to ""Voucher"" tab 3. Copy and share your Referral Code to your friends through social media! "
0 answers1 viewPosted 2 years agoby tempuser
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How to invite other sitter to a job? Open

"1) Find and choose your pet sitter. 2) Tap on button. 3) Choose a request you would like to invite…
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1) Find and choose your pet sitter.

2) Tap on [ Contact ] button.

3) Choose a request you would like to invite the sitter.

4) Tap [ Yes ] to confirm.

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0 answers1 viewPosted 2 years agoby tempuser
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What if you are late to pick up your pet? Open

"We always advise: For Boarding: Drop-off/Check-in times: after 12.01pm Pick-up/Check-out times: before 11.59am Be considerate to the Pet Host who…
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We always advise:

For Boarding:

Drop-off/Check-in times: after 12.01pm

Pick-up/Check-out times: before 11.59am

Be considerate to the Pet Host who might have other jobs to do like dog walking, they might require extra fees to cover their time. You will be charged a fee by Pet Host if you choose to pick-up your pet after 11.59am. We however think a Pet Host should not over charge any Owner for no more than a full night fee for less than 12-hours over time period. They are however pet hosts who are flexible and would not charge you any extra fees. Please discuss with them before making your final payment.
Only Extend and re-Book the Stay on PetBacker to ensure full insurance coverage. For Boarding, our Insurance will only cover your Pet from 12.01pm to 11.59am of the following day if it is not extended on PetBacker.

For Daycare:

Drop-offs and pick-ups for day-care can be made within an 8 hour timeframe. Any pets which are not picked up within this period (8 hours) may be incur additional fees from the pet sitter.
Only Extend and re-Book the Stay on PetBacker to ensure full insurance coverage. For day-care, our Insurance will only cover your Pet for the 8 hours period.

*Booking on PetBacker again will also entitle you to discount vouchers for every 5th stay.

For how to extend or to book a sitter/backer again, please refer to the following link to help you out:

How do I book a sitter again?

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0 answers1 viewPosted 2 years agoby tempuser
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How do I reset my password Open

"Follow the steps below to get an email to reset the password for your email login. Do note Facebook and…
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Follow the steps below to get an email to reset the password for your email login. Do note Facebook and Google logins do not need a password. When you receive the email tap on the link provided to enter a new password.

1) From the app start page tap on other login options

2) Tap on the ""Forgot Password"" link.

3) Enter your password and tap send to get the password reset email.

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0 answers1 viewPosted 2 years agoby tempuser
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How do I book a sitter again? Open

"1) Tap ""Inbox"" 2) Choose your sitter 3) Tap on ""Book Again"" 4) Fill in all required fields and send…
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1) Tap ""Inbox""

2) Choose your sitter

3) Tap on ""Book Again""

4) Fill in all required fields and send your Quote!

"
0 answers1 viewPosted 2 years agoby tempuser
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How do I change my password? Open

"1. Go to ""Profile"" 2. Select the setting icon button 3. Choose ""Change Password"" 4. Be noted that you may…
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1. Go to ""Profile""

2. Select the setting icon button

3. Choose ""Change Password""

4. Be noted that you may need to open your email to reset password

5. Please be noted that the email either will be in inbox or junk mail

6. Key in the new password and select reset password

"
0 answers1 viewPosted 2 years agoby tempuser
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What do I do if my pet gets lost or missing when in the care of the pet service provider. Open

Report any lost or missing pets to the PetBacker support team immediately within 24 hours of the incident. For jobs that…

Report any lost or missing pets to the PetBacker support team immediately within 24 hours of the incident. For jobs that have been paid and booked with PetBacker, we will sponsor up to $100 in lost pet advertising.

0 answers1 viewPosted 2 years agoby tempuser
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How to modify my request? Open

"1. Go to request 2. Select the request that you want to modify. 3. Tab on the setting icon.  4.…
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1. Go to request

2. Select the request that you want to modify.

3. Tab on the setting icon. 

4. Select edit button to start edit your request.

5. After finish edit, tab on update to save your modification on the request. 

"
0 answers1 viewPosted 2 years agoby tempuser
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How to close a job and review the sitter? Open

"1. Go to Request. 2. Select the request you want to close. 3. Select the person that you had hired.…
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1. Go to Request.

2. Select the request you want to close.

3. Select the person that you had hired.

4. Then press talk now to move into the chat box.

5. Select Mark Job Completed if the job is completed.

6. Tab yes if you are sure to complete it and close it.

7. Give a review about the sitter and tab confirm your review.

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0 answers1 viewPosted 2 years agoby tempuser
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What is the cancellation policy. Open

" You can cancel a service at any time! Just be sure to let us know at least 72 hours…
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You can cancel a service at any time! Just be sure to let us know at least 72 hours in advance (and reschedule), or else the service will be charged in full. We maintain a strict 48 hour cancellation policy, which is required as a courtesy to our pet sitters, dog walkers, and pet chauffeurs who rely on the income of their pre-booked schedules to make a living, and who without sufficient notice, aren’t granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled service.

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0 answers1 viewPosted 2 years agoby tempuser
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Why pay through PetBacker? Open

"Here are a few of the benefits that you will enjoy when pay through PetBacker for your bookings: Your money…
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Here are a few of the benefits that you will enjoy when pay through PetBacker for your bookings:

  • Your money and pets are Secure and safe as we only release payment to the sitter 2 to 7 days later after the job is completed satisfactorily. You have 48 hours after the stipulated booking end date to raise any issues before we release the payment.
  • Get protected with Premium Protection Coverage when you hit a certain amount of accumulated fees
  • Get credits for Discount for your next booking
  • Keep a record of all transactions and able to review the sitter
  • Book the Sitter in advance so she know you are serious. Booking fees will be return if sitters can't confirm the job

Payment outside of PetBacker is against our terms and conditions.

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0 answers1 viewPosted 2 years agoby tempuser
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Can I get discount? Open

Yes. You can negotiate with Pet Sitter to get a discount or you can follow through this referral program to…

Yes. You can negotiate with Pet Sitter to get a discount or you can follow through this referral program to get a discount.

0 answers1 viewPosted 2 years agoby tempuser
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How do I edit my profile info? Open

"1) Tab on your ""Profile"". 2) Select ""Edit Profile"". 3) Edit any info that you wish to change (e.g. profile…
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1) Tab on your ""Profile"".

2) Select ""Edit Profile"".

3) Edit any info that you wish to change (e.g. profile photo, name, email and phone).

"
0 answers137 viewsPosted 2 years agoby tempuser
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Is it possible to find a pet sitter for a single night? Open

Absolutely. The site has the advantage of having a large offering of pet sitters and the details of every booking…

Absolutely. The site has the advantage of having a large offering of pet sitters and the details of every booking are organised only between you and your chosen sitter, so you can have a perfectly tailored PetBacker experience.

0 answers132 viewsPosted 2 years agoby tempuser
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Is it possible to modify or cancel your reservation? Open

"As a sitter on PetBacker, you have the freedom to customize your business. Part of that includes choosing your cancellation…
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As a sitter on PetBacker, you have the freedom to customize your business. Part of that includes choosing your cancellation policy. Pet Parents that make a booking can get a refund within What are the policy options?

  • Flexible: A full refund is available if a client cancels before the beginning of the service. If canceled on or after the beginning of the service, a 50% refund is available for the first seven canceled days of the service, and a 100% refund is available for any additional days.
  • Moderate: A full refund is available if a client cancels by 12:00pm the day before the service begins. 12:00pm is determined by the sitter's time zone. If canceled later than 12:00pm the day before the service begins, a 50% refund is available for the first seven canceled days of the service, and a 100% refund is available for any additional days.
  • Strict: A full refund is available if a client cancels by 12:00pm one week before the service begins. 12:00pm is determined by the sitter's time zone. If canceled later than 12:00pm one week before the service begins, a 50% refund is available for the first seven canceled days of the stay and a 100% refund is available for any additional days.
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0 answers156 viewsPosted 2 years agoby tempuser
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Are there pet sitters on PetBacker that offer specialized care? Open

Yes. We request that PetBacker pet sitters describe the care they offer as thoroughly as possible. Some sitters do have…

Yes. We request that PetBacker pet sitters describe the care they offer as thoroughly as possible. Some sitters do have a specialisation, and several are pet care professionals or have done vet training or volunteer work with animals. Look through the list of pet sitters in your region to see who is the best person to take care of your pet.

0 answers142 viewsPosted 2 years agoby tempuser
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I've never left my pet with a pet sitter before. Is PetBacker for me? Open

Absolutely. PetBacker is a community of friendly, local animal lovers who welcome others' animals with great pleasure. Your pet will…

Absolutely. PetBacker is a community of friendly, local animal lovers who welcome others' animals with great pleasure. Your pet will be much happier than in a kennel or cattery. Take a look at the pet sitter profiles on our site – all verified and regularly checked by our team - and let us know what you think.

0 answers119 viewsPosted 2 years agoby tempuser
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